Cookie Policy

Privacy Statement

We take care to protect the privacy of customers and users of Capita One products. This privacy policy explains how we collect, store and use data about you.


During normal use of some Capita One products we collect and store statistical information to analyse how parts of our product are used. This data is anonymous and contains no personally identifiable data about you. 'Cookies' are small text files that are stored by the web browser on your computer or mobile device. Websites use these files to store information such as personalisation details or the contents of a shopping basket. Learn more about cookies.

What cookies are used on this website?

We use cookies within the Capita One Portal (Provider, Citizen and Professional) products.

We use these cookies to track how many unique users we have and how often they use our products. These cookies are set by Google. Data we collect includes which of our pages are most frequently visited and the types of devices they are being accessed from. We use this information to continually improve our products.

Third party cookies

Cookie name Provider Purpose
_ga Google Analytics General tracking code
_gat Google Analytics General tracking code
_gat_laTracker Google Analytics General tracking code

Google stores information on servers in the USA. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. Data collected and stored by Google is anonymous and does not contain any personal data or identify you. By using Capita One products, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Information on how to reject or delete Google cookies can be found at: Please note other websites to which our products may be linked, may also make use of their own cookies. You can also opt out of a third party's use of cookies on the Network Advertising Initiative's opt out page.

Can I turn cookies off?

The Capita One Portal products rely on specific cookies being available. If you delete all cookies currently stored on your computer, the cookies required will be recreated the next time you access the Capita One Portal solution. We strongly recommend that you don't disable cookies as this will prevent the Capita One Portal solutions from working.

Further information

If you have any further questions about the use of cookies on Capita products please contact